Doronwell - Providing Cleaner Solutions

Privacy Policy

BACKGROUND

Doronwell Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared, including online. We respect and value the privacy of all of our customers, suppliers and website visitors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Website. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. DORONWELL LTD - Information about us AND contact details:
    Company number: 4108752, Registered in England
    VAT no: GB 765 4785 81
    Registered address: Wellcroft Farm, Sallyfield lane, Stanton, Ashbourne, Derbyshire DE6 2DA
    Postal address:PO Box 3101, Pusey, Faringdon SN7 8WL
    Contact Tel No: 01367 870192
    Contact e-mail: info@doronwell.com
  2. What Does This Policy Cover?
    This notice explains how we use your personal data: how it is collected, held, and processed. It also explains your rights under the law relating to your personal data.
  3. What is Personal Data?
    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ”any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
    Personal data is, in simpler terms, any information about you that enables you to be identified, such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers.
  4. What Are Your Rights?
    Under the GDPR, you, as the Data Subject, have the following rights, which we will always work to uphold:
    1. The right to be informed about our collection and use of your personal data.
    2. The right to access the personal data we hold about you – please see our contact details above.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
    7. The right to object to us using your personal data for particular purposes.
    8. Rights relating to automated decision-making and profiling. Please note we do not use your personal data in this way.
    9. If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office.
  5. What Data Might We Collect About You?
    • Name
    • Business name
    • Job title and profession
    • Billing address, delivery address, contact address, E-mail Address
    • Telephone number(s)
    • Payment information and / or Bank Details
    • Technical data, when you use our website, such as, but not limited to:- IP address, Web browser type and version, operating system, a list of URLs starting with a referring site, your activity on our site, and the site you exit to.
  6. How Do We Use Your Personal Data?
    Under the GDPR, we must always have a lawful basis for processing and using personal data. This may be because
    • the data is necessary for our performance of a contract with you
    • you have consented to our use of your personal data
    • it is in our legitimate business interests to use it
    • We have a legal obligation to hold it.
    Specifically, we may use your personal data for one of the following purposes:
    • Providing and managing your account, relating to the purchase / sale of any goods or services from / to us.
    • Supplying our products or purchasing your products (please note that we require your personal data in order to enter into a contract with you).
    • Communicating with you and responding to your communications. This may include by email, text, telephone, or via our contact form on our website, social media posting or any other communication that you send to us.
    • Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us on the contact telephone number above).
    • Marketing purposes. With your permission and or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone and post with information, news and offers on our products. (You may unsubscribe or opt-out at any time by contacting us on the contact telephone number above).
    • Analysing your use of our website to enable us to continually improve our site and your user experience.
    Our Website, the Use of Cookies and Links:
    “Cookie” Means a small text file placed on your computer or device by a Site when you visit certain parts and/or use certain features of that Site.
    “Cookie Law” The use of Cookies is regulated by “Cookie Law”, being the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003

    Our site uses Third Party Cookies for analytical services provided by “Google Analytics”. Website analytics refers to a set of tools used to collect and analyse anonymous usage information enabling us to better understand how our site is used. This in turn enables us to improve our site and the products and services offered through it. You do not have to allow us to use these cookies - You can choose to enable or disable cookies in your internet browser. However, whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

    All Cookies used by and on our site are used in accordance with current Cookie Law. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
  7. How Long Do we Keep Your Personal Data?
    We will only retain your personal data for as long as we have your permission to keep it and / or as long as is necessary to fulfil the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements. For tax purposes the law requires us to keep basic information about our customers for six years after they stop being customers.
  8. How and Where do we Store or Transfer your Personal Data?
    We have put in place suitable measures to protect your data and prevent it from being accidentally lost, used, altered, disclosed or accessed without authorisation.

    International Transfers of Data
    Countries outside of the European Economic Area “EEA” do not always offer the same levels of protection to your personal data, so EU law has prohibited transfers of personal data outside the EEA unless the transfer meets certain criteria.

    For various reasons (see “Do we Share your Data” below), some of your data may be stored outside of the European Economic Area, “the EEA”. (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our Website and submitting information to us. If we do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR.
  9. Do we Share Your Data?
    Access to your personal data will be allowed only to those who have a legitimate business need to know such data e.g. Company employees & our Business partners who are key to us fulfilling our business obligations to yourself:-
    • DOBER : As we are Agents for DOBER, of 11230 Katherine’s Crossing, Woodridge, IL 60517, USA, your data may be shared with them for the sole purpose of progressing our sales to you of their products or providing you with information on those products. Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.
    • NECESSARY SUB- CONTRACTORS : We may sometimes contract with the third parties to supply services to you on our behalf, such as Freight Forwarding. In some cases, those third parties may require access to some or all of your personal data.
    • GOOGLE ANALYTICS: We use Google Analytics to compile statistics about the use of our website (see “how do we use your personal data” above), including traffic, usage patterns and user numbers. To view the Google analytics security and privacy principles on how they keep your data protected, please click on the link below for information https://support.google.com/analytics/answer/6004245?hl=en
    • LEGAL OBLIGATIONS: In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
    If any of your personal data is required by a third party, as described above, we will take all reasonable steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
  10. Changes to our Privacy Policy
    We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
    Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of our Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.